Privacy Policy

Who We Are

This privacy policy applies to the following legal entities and websites:

• Spine Plus Ltd, operating Chigwell, Woodford and Hornchurch/Gidea Park clinics. Data Protection Officer: Robert Shanks. Contact: chigwellclinic@spineplus.co.uk
• The Chandler Clinic Ltd, operating the Bow clinic. Data Protection Officer: Darren Chandler.
• Spine Plus Ltd (Harley Street & Waterloo), Data Protection Officer: David Papamichael.

The following websites are covered by this policy:

• spineplus.co.uk
• spineplus-chigwell.co.uk
• spineplus-woodford.co.uk
• injuryfitpro.com
• spineplus-bow.co.uk
• spineplus-stratford.co.uk
• harleystreetspineclinic.com
• harleystreetsolutions.com

What Information We Collect

We collect personal information when you:

• Make an appointment (online, by phone or in person)
• Complete a patient registration or health questionnaire form
• Contact us by email, phone or through a website form
• Subscribe to communications from us
• Visit our website (via cookies and analytics tools)

The information we collect may include your name, address, telephone number, email address, date of birth, and health information relevant to your treatment.

How We Use Your Information

We use your personal data to:

• Provide clinical assessment and treatment services
• Manage appointments and communicate with you about your care
• Maintain clinical records as required by our professional regulatory bodies
• Contact you with appointment reminders or relevant health information
• Comply with our legal and professional obligations

We will not share your personal data with third parties without your consent, except where required by law or for the purpose of your direct clinical care (for example, when referring you to another healthcare professional).

Health Information

Health data is classified as "special category" data under GDPR. We collect and process health information on the basis of providing healthcare services to you. Your clinical records are maintained securely and accessed only by the clinical staff involved in your care.

Data Retention

Clinical records are retained in accordance with the guidance of our professional regulatory bodies and applicable law. General correspondence and contact information is retained for as long as necessary for the purpose for which it was collected.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict processing of your data
• Data portability (receive your data in a machine-readable format)
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact the relevant Data Protection Officer listed above.

Cookies

Our websites use cookies to improve your browsing experience and to gather anonymous analytics data about site usage. You can control cookies through your browser settings.

Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact:

• Email: chigwellclinic@spineplus.co.uk
• Phone: 020 8501 0937 (Chigwell)
• Phone: 020 8506 1000 (Woodford)